Mercedes-Benz Service & Parts Department | Raleigh NC

 

Why Mercedes-Benz Service?

The thousands of elements that make your Mercedes-Benz unique were machined, stitched, milled, bored, forged and cast with the utmost precision, care and confidence. When it comes to having your car maintained or repaired, why would you accept any less?

At Mercedes-Benz of Raleigh, we are a Mercedes-Benz authorized sales and service center. That means that our training, certification and car care standards come straight from the Mercedes-Benz headquarters in Germany. We use tools and diagnostics specific to Mercedes-Benz with technicians who have specialized knowledge acquired through comprehensive examinations and experience.

Mercedes-Benz of Raleigh's technicians follow the Mercedes-Benz maintenance manual to ensure that every aspect of your vehicle is checked when and how it ought to be. Whether you have a specific issue in mind, a routine tire rotation, or even a serious repair, your car will be thoroughly reviewed. Our passion is providing Mercedes-Benz service that is on par with original factory conditions. Every car leaving our facilities should have the feel of integrated unity that is reserved to Mercedes-Benz.

Mercedes-Benz of Raleigh Service and Parts Departments

 

Dealership Service Amenities

  • 24 months/unlimited mileage warranty for parts and labor
  • After hours drop off
  • Shuttle for the Raleigh area
  • Three business work areas
  • 42 bays
  • Television, newspaper and magazines
  • 28 certified technicians
  • Computer laptop diagnosis equipment, tire and alignment equipment and software specific to Mercedes-Benz
Mercedes-Benz of Raleigh Service and Parts Departments

Get ready. Now comes the best part.

PartsPro Service Department

Mercedes-Benz of Raleigh is a certified PartsPro Dealership

PartsPro means that we bring something more to the table - a total commitment to customer satisfaction. Turn to us for your Mercedes-Benz parts needs, and you can expect such things as:
  • A dedicated wholesale team that can be reached at 888-897-3386
  • Multiple daily deliveries and hot-shot deliveries upon request.
  • Technical resources and repair assistance.
Plus, we can offer access to over 300,000 readily available Genuine Mercedes-Benz Parts. No other supplier can even come close.

Mercedes-Benz of Raleigh - Genuine OEM Parts

Mercedes-Benz Genuine Parts are manufactured from only high-grade materials. With precise attention to detail, we craft the best possible replacement parts to maintain high-function and offer extended service life. In the end, it’s worth it, because each part is built to get the most out of your vehicle and to stand the test of time. In addition to meticulous design and craftsmanship, Mercedes-Benz Genuine Parts are tested at the speeds and stresses of the German Autobahn. Plus, every part is covered by the Parts Limited Warranty so you can drive with confidence at any stage of your vehicle’s life.

Mercedes-Benz of Raleigh - Remanufactured Parts

Remanufacturing of automotive parts begins with an inoperative, failed or worn out part called a “core.” The core is disassembled so that the subsystems and components can be cleaned, tested, repaired, reworked and/or replaced. These components are then restored to a “like-new” specification, reassembled and tested to a quality of level so high that every Genuine Remanufactured Part is backed by the very same warranty as parts that are brand new. The difference in terms of how a part is brought back to working condition are subtle, but important as they often carry different warranties and distinctions. These are some of the ways that parts get “remanufactured” by aftermarket sellers:
  • Repaired: usually refers to a part that is simply made operational again
  • Recycled: typically refers to a salvaged/used part
  • Restored/Reconditioned: refers to older parts, typically parts that are “freshened”
  • Rebuilt: refers to a simple replacement of only those components that may be broken or unusable, without a complete disassembly and inspection

Mercedes-Benz of Raleigh - StarParts

To get the most out of your Mercedes-Benz, it’s important to care for it properly. Along with regular maintenance at your dealership, Mercedes-Benz StarParts can help keep your vehicle in top shape. They’re authentic, competitively priced and designed specifically for vehicles five years and older.
Common StarParts:
  • Brake Discs and Brake Pads
  • Engine Air Filters (NEW)
  • Oil Filters and Cabin Air Filters
  • Spark Plugs and More!
Available in a variety of Mercedes-Benz Models:
  • 2008-2014 C-Class
  • 2006-2011 CLS
  • 2003-2014 E-Class
  • 2006-2012 GL
  • 2006-2012 GLK
  • 2006-2012 ML
  • 2005-2012 R-Class
  • 2005-2011 SLK

Remember to bring your Mercedes-Benz for scheduled service. It's easier than ever to schedule an appointment, just click here or call us today.

 
Monday 7:30AM - 6:00PM
Tuesday 7:30AM - 6:00PM
Wednesday 7:30AM - 6:00PM
Thursday 7:30AM - 6:00PM
Friday 7:30AM - 6:00PM
Saturday 8:00AM - 5:00PM
Sunday Closed
Monday 7:30AM - 6:00PM
Tuesday 7:30AM - 6:00PM
Wednesday 7:30AM - 6:00PM
Thursday 7:30AM - 6:00PM
Friday 7:30AM - 6:00PM
Saturday 8:00AM - 5:00PM
Sunday Closed